Some Sonos house owners have been having a torrid time just lately. Following the 14.6 software program replace that dropped on the finish of April, folks utilizing the audio system as a part of a encompass sound multimedia setup have claimed stuttering, out-of-sync, and unreliable audio.
This has been reported by a number of customers and seems to affect folks watching tv, motion pictures, or enjoying video games — with these merely listening to music unimpacted.
In line with a spread of stories, this situation with audio dropping happens when customers have their audio system set as much as reap the benefits of the {hardware}’s encompass sound capabilities. The issues recurrently start when switching between sources (say video games consoles and tv).
Some have fastened this by restarting the Sonos units — however the audio points start once more when switching to a different supply.
Over current years, Sonos has moved past being a easy supplier of wi-fi music, as an alternative specializing in offering a full audio expertise. This has led to the corporate releasing the Arc soundbar (a Dolby Atmos speaker for residence theaters), alongside longer-standing merchandise like its subwoofer (named, shockingly, the Sub).
The truth is, the corporate now bundles these things (alongside two One SL audio system) in its House Theater bundle — and it’s the know-how behind this encompass sound setup that’s inflicting the issue for a lot of customers.
Fortunately, this was lastly by a Sonos consultant on the corporate’s discussion board:
For customers impacted by this situation over the previous few weeks, that is clearly a godsend. Organising a wi-fi audio system remains to be fraught with difficulties and, personally, has despatched me working into my community configurations extra instances than I can depend.
Realizing this situation with encompass sound is from Sonos’ 14.6 software program replace is certain to appease numerous customers’ worries. Nicely, not less than it is going to once they have extra info on when the issue will likely be fastened.
We’ve reached out to Sonos for additional touch upon the above, together with rationalization on the specifics of the difficulty and when it plans to roll out a repair, and we are going to replace the piece when we now have that info.
Till then… good luck, folks.